Live chat
From Monday to Sunday, 8 AM to 12 AM, replies arrive in 5-10 minutes.
Help comes first on active accounts
When will add7 Support?
Dhaka-based users see add7 Support, add7 Contact and add7 Help together here; if you need help, check the time first.
Download the add7 app
add7 support schedule
Most questions quickly move to a specific channel; times below use Bangladesh time, so Dhaka, Chittagong and Sylhet users get the same information.
Email support
Open every day; complex issues usually take 13 business hours to resolve.
Screenshots help speed up the work
Official inbox
Messages are checked from 9 AM to 10 PM; small questions may move within 15 minutes.
Short messages are more useful
What to do outside office hours
If login is stuck at night, first check Help Center; there are small answers about add7 Login, APK install, and bKash verification.
Often, matching Nagad or Rocket transaction numbers resolves the issue; when Dhaka and other city users send screenshots, the answer becomes clearer.
- Quick answers from FAQ
- Check by matching account information
- Follow-up next business day
First add7 introduction See the site's type, then Terms And Privacy policy Matching saves time
Communication channels
Not all questions go to one place, so add7 Contact page has three paths for users to send messages their way
Mobile chat
Fast questions, fast answers; on the go, chat is easy on mobile
Common problems occur most
Message instead of form
There is no long form here; write name, issue, and screenshot to start.
Fewer steps, fewer
Announcements and
Maintenance or new notices are announced in plain language; everyone sees it the same day.
No extra fluff
If someone needs help, choose the right channel from add7 Help; if needed. Responsible gaming Extra instructions on page
Three common questions about add7 Support
Night responses available?
Yes, live chat isn't always available at the same pace, but email messages arrive at night.
What to do for bKash
Transaction ID, time and number; include a screenshot to clarify.
If you don't have add7
Check password and network first; if not, message the support team.
To get the correct answer, first view add7 Support; then if needed, download the add7 App and contact again.
Quick help tips
Include time when
If you include issue time, the team finds the log; message is sorted quickly.
Attach a screenshot
If there is a bug picture, the answers come quickly, especially during APK installation.
Tell the payment name
bKash, Nagad or Rocket that you used, write that.
What you see before contacting saves time
Account security
If you sign in from an unknown device, change the password first; this helps the team.
Network status
Messages stall on weak connections; even on slow 3G, short messages help.
Help Center
Open the small FAQ and many questions are answered; go to the team if needed.
Get the add7 app now
Having the add7 App before contacting speeds things up; notices, login and support messages appear all in one place
Download the add7 APK